Privacy Policy

Effective Date: March 7, 2026

Austin Arborist Company dba Austin Tree Experts
15527 FM 969, Austin, TX 78724

Austin Tree Experts (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Contact Information: When you request a quote, schedule a service, or contact us by phone, email, or through our website, we may collect your name, address, phone number, email address, and property details.
Service Records: Job descriptions, service history, estimates, invoices, and payment records related to tree services we provide.
Website Usage Data: Our web server automatically collects your IP address, browser type, pages visited, and referring URL when you browse our site.
Google Maps Data: Our interactive tool pages (Jurisdiction Finder, Mulch Calculator) use the Google Maps API. Your use of these tools is also subject to Google’s Privacy Policy.

2. How We Use Your Information

Respond to quote requests and service inquiries
Schedule, perform, and follow up on tree care services
Generate estimates, invoices, and process payments
Communicate about your scheduled services or account
Improve our website and customer experience
Comply with legal obligations, including municipal permitting when required for tree work

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

Service partners: Subcontractors or equipment providers involved in completing your tree service, only as necessary.
Payment processors: To process credit card or other payments.
Government agencies: When tree work requires municipal permits (e.g., City of Austin Heritage Tree permits), we may submit property and contact information on your behalf.
Legal authorities: When required by law, court order, or to protect safety.

4. Cookies

Our website uses essential cookies to maintain basic site functionality. We do not use third-party advertising trackers.

5. Data Security

We protect your information using industry-standard security measures including encrypted HTTPS connections. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain service records (estimates, invoices, job history) for business and legal purposes. If you wish to have your personal contact information removed from our systems, contact us at the information below.

7. Your Rights

You may:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing communications at any time

8. Children’s Privacy

Our services and website are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised effective date.

10. Contact Us

Austin Tree Experts
15527 FM 969, Austin, TX 78724
Phone: (512) 996-9100
Email: frontdesk@austintreeexperts.com